Managing investment properties isn’t just about rent collection — it’s about protecting your assets, staying compliant with the law, and creating systems that keep tenants satisfied while maximizing your ROI. This class offers real-world strategies from a property manager’s perspective, covering the daily decisions that can make or break profitability.
Attendees will leave with actionable steps, real-life examples, and up-to-date legal insights they can implement right away — whether they’re managing their first rental or a growing portfolio.
Key Topics You’ll Learn
- Tenant Screening & Onboarding
- How thorough tenant screening protects the property owner.
- Handling Security Deposits (Compliance & Best Practices)
- Legal holding requirements.
- Essential documentation to prevent disputes.
- Timelines and procedures for returning deposits.
- Handling Service & Support Animals (Fair Housing Compliance)
- Differentiating pets, service animals, and emotional support animals.
- What documentation is legally permissible to request.
- How to avoid discrimination violations.
- Maintenance & Repair Responsibilities (Who Pays for What?)
- Understanding owner vs. tenant obligations.
- Efficiently managing repair requests.
- Communication & New Legal Requirements
- Required notice periods for inspections, rent increases, and repairs.
- Properly documenting communication to protect against legal issues.
How Mark Pinilla Can Help
Mark Pinilla is a top-producing property manager with Keyes Property Management and trainer with nearly 30 years of real estate and property management experience combined. He supports over 1,000 REALTORS® at The Keyes Company, providing expert guidance on lease agreements, landlord-tenant laws, and compliance best practices.
For expert guidance on lease compliance, contact Mark Pinilla today.
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